FAQ

  • How my heating system operates

    Dutch homes are equipped with a central heating system. This system is operated via a thermostat, which is often installed in the living room. A different system generally applies to single rented rooms.
    If you want to increase the temperature in a home, you must use the thermostat to do so. This is done very simply, either by turning a knob or by pressing "+" and "-" buttons. Note that the radiators must be open! The radiators can be opened and closed using a rotary knob on the side of the radiator.
    Generally, programs have been set in the thermostat to ensure that the home’s energy consumption remains at a normal level. This is done to save money and to help preserve the environment. These programs generally switch the heating off during the night and turn it back on in the morning.

     

  • My radiators do not heat up

    If your radiators do not heat up, you must first check whether or not the valves that allow hot water to flow through the radiators are open.
    If the radiator valves are open, you can check whether the thermostat is set to the desired temperature. If the room temperature is the same as or higher than the set temperature, the heating system will not switch on.
    If the thermostat setting is also correct, you must check whether the central heating system is operating as it should.
    The central heating boiler is always equipped with a display or meter that indicates the system’s status. The pressure in the pipes must always lie between 1 and 2 bars; approximately 1.5 bars is adequate.
    If the pressure is too low, you must add water to the system. Connect a hose between the water tap and the valve on the central heating boiler. Open the valve on the central heating boiler and then open the water tap. You will see an increase in the pressure in the boiler.
    Once the pressure has reached the correct level, you can check to see whether or not an error code is present in the display. Error codes typically consist of a digit and an alphabetic character. Refer to the manual to find out what the code means. Next, call our office in order to resolve the problem.

     

  • My radiator is leaking

    If a radiator starts to leak, you must take action to prevent damage first of all. Dry anything that has become wet and make sure that leaking water is collected in a tray or bucket.
    If there is a risk of damage, you can inform GOETH Beheer of the situation during office hours. If the leak is acute and serious, please call our emergency number: 088-130 48 00.

     

  • How does the thermostat work?

    The thermostat controls the central heating system. If the radiators in the home are on, they will react to the thermostat.
    The thermostat measures the temperature in the home and makes adjustments as required so that the home reaches the desired temperature.
    In addition, programmes can be created in order to make using the central heating system economical and convenient.
    The thermostat must be set in consultation with co-occupants.

     

  • My radiator is noisy

    If air gets into a radiator, you may hear water flowing through it. You can solve this by bleeding the air from the radiator. You need a radiator bleed key for this.
    At the top of radiator, generally on one side, you will find a plug with a bleed valve onto which the radiator bleed key fits. Hold an old cloth around the plug and carefully open the bleed valve. The air trapped in the radiator will escape with a hissing noise. When all the air has escaped, close the valve again immediately.

     

  • Reducing your energy consumption

    Taking action in order to reduce your energy consumption is good for your wallet and for the environment. The first basic rule is to switch off the heating when you are not at home. In addition, you should turn the heating down when doors and windows are left open for long periods.
    Most Dutch homes are equipped with a programmable thermostat. There are often programs for the day and for the night. During the night, the heating system switches off in order to save money. Never set the thermostat higher than 22 degrees. The standard monthly charges do not make allowance for excessively high temperatures.

     

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